TERMS AND CONDITIONS
Welcome to the FreshVeg Store grocery store. Thank you for creating your account on our company website. You can avail our products and services by placing an order with us for your daily essential commodities such as groceries, fruits, and vegetables.
On placing an order from our company, by telephone, or email, or online, you must agree to the terms and conditions of this “Agreement” of our company, which encloses the terms of the deliveries to your locations and your navigation on our website.
OUR DELIVERY SERVICE
After your placing an order through our website or app, we make all practical efforts to deliver your ordered products on time. The order will be placed at your location within the tentative dates with our lightning fast delivery service. And, our delivery executives will deliver the order within the evening at 6 p.m the next day, and not later than that. You can alter any newly placed order within a stipulated time, i.e. the time until which the product has not been shipped. You can do that by placing a call to our phone number at 9607926665, or emailing us at support@freshvegstore.com.
But, we do not also guarantee order modification after placing an order. We will accept order modifications according to the situation at our warehouse, as it depends on whether the product has been dispatched from the store or not. It is within our rights to change (increase/decrease) the discount rates and prices of any product(s), and also, we can change the delivery fees for delivering the products.
PAYMENT
The payment options on our website include online payments by debit card and credit card, and also offline payments through the Cash on Delivery option. You can enter your credit card/debit card details after selecting your products, and after clicking on the ‘Proceed to Pay’ option. Then you can pay by entering the OTP sent to your registered mobile number.
You can be assured that our payment gateways are fully safe and secure. There will be no problem with your monetary transactions for online payments through debit card/credit card. All the payment data will be encrypted, and will be kept safe and secure with encryption software.
If you wish to pay offline, then you can opt for the Cash on Delivery option. In the offline mode of payment, you can pay for the product while receiving the product from the delivery boy.
In the online payment mode, we offer more rates of discounts through debit/credit cards, as compared with the offline mode of payments. And, you can safely save your card in our billing system interface for payments for a later order.
If you have mistakenly ordered a product which you wish to return, then you can apply for the refund option. A refund can be made to your account directly both for online payments and offline payments. It may take anywhere between 8-15 working days to receive your refunded money in your wallet after your refund is processed.
COPYRIGHT AND OWNERSHIP
Every content, designs, interfaces, images, and all sections such as the products section (grocery, vegetables, fruits), the payments section, etc. on our website are solely owned by FreshVeg Store only. FreshVeg Store is the property owner of all these products and services. Customers are allowed access to view the products for ordering only. Customers are not permitted to save any of their private information, other than the customer care number, mail id, and address of the company. The copyright is reserved by the FreshVeg Store company only. No one else other than the company’s management is allowed to reproduce the website content or any confidential material.
TRADEMARKS
FreshVeg Store company name, https://freshvegstore.com/ website address, and FreshVeg Store company logo, images of the products, and all other images are proprietary to FreshVeg Store, and can not be used by anyone else other than the company’s owners. All product images, company logos, trademarks, servicemarks, etc. shown on the website for customers and other viewers are solely the property of Fresh Veg Store, and the ownership rights cannot be acquired by anyone else for any reason whatsoever.
ACCEPTABLE USE POLICY
While navigating through our website, you agree not to post any derogatory or vulgar comments in the comments section. You agree not to use any insulting, harassing, threatening, or malicious language about our products and services. You agree not to defame the products and services offered by our company. You agree not to create any fake identity while registering on our website to get our products and services. You agree not to export our products. We do not permit downloading of any of our website content other than that required for placing orders. You agree not to instil any viruses on our website or software. You agree not to indulge in any activity which would bring conflict with this agreement about the terms and conditions of our website.
WARRANTY DISCLAIMER, LIMITATION OF LIABILITY
You agree that using our website, its products and services, and the internet is at your risk only. We will not be responsible for any loss of information, loss of internet data, earnings, gain or loss, or any property damage resulting from your use of our website or our products and services, etc. The information given on our website is for lawful reasons only. You agree to support FreshVeg Store as harmless for any kind of legal actions or proceedings which might come up due to any violation of any terms and conditions of this agreement by you.